Mon, 30 October 2017
32% of field service organizations (FSOs) are failing to attain at least 80% customer satisfaction, according to a recent research study by Raconteur Custom Publishing on digital change in the service industry. Why? Because the use of technology, or lack thereof, affects your customer’s experience.
In a new IFS Radio Network podcast, IFS’s Global Analyst & Influencer Relations Manager, Lyndsey Rojas, interviews IFS’s service industry expert, Mark Brewer, on how digital technology can be used to improve and enhance the customer experience.