IFS Radio Network
IFS Radio Network is an award-winning podcast from IFS, a globally recognized leader in developing and delivering enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. Join your hosts, Antony Bourne and Anders Lundin, as they interview highly-experienced, world-leading business experts, each bringing their unique perspectives and insights, and discussing business technology and software trends, management ideas and industry-specific issues. Read more at www.IFSWORLD.com.

32% of field service organizations (FSOs) are failing to attain at least 80% customer satisfaction, according to a recent research study by Raconteur Custom Publishing on digital change in the service industry. Why? Because the use of technology, or lack thereof, affects your customer’s experience.

In a new IFS Radio Network podcast, IFS’s Global Analyst & Influencer Relations Manager, Lyndsey Rojas, interviews IFS’s service industry expert, Mark Brewer, on how digital technology can be used to improve and enhance the customer experience.

Direct download: IFS_Radio_Network_Industry_Experts_1_Service.mp3
Category:Technology -- posted at: 9:28pm UTC